Don't worry. We got this.

 

You moisturizer will be smooth & creamy
and light on your skin. Not so? No problem! 

Below are easy solves that will get you back to glowing.

Don't see your solve? Contact us at hello@ktchnapothecary.com and we'll fix it together.


My moisturizer consistency feels too firm. 

Once your moisturizer has cooled to room temperature, simply take your Steel Whisk and whip your moisturizer in your Cobalt Blue Jar for 10 seconds. This will transform your moisturizer to a Soft & Silky consistency. The best part is your moisturizer will stay soft so there's no need to whip it again!


My moisturizer feels heavy or is "peeling" or "pilling" up on my skin. 

UNLIKE OTHER MOISTURIZERS, YOU DON'T NEED TO SEE IT ON YOUR SKIN FOR IT TO WORK. less moisturizer, rub between hands prior to applying, and skin freshly splashed with water when applying will do the trick. Follow the steps in the Apply it right guide.


It feels like there are little "beads" in my moisturizer. 

Take a small amount of moisturizer and rub It between your thumb and forefinger. Are there little yellow dots?

If so, the Natural Beeswax didn’t melt fully. No problem! Simply pour your moisturizer from your Cobalt Blue Jar to the Glass Beaker. Bring 1 inch of water in a pot/pan to a boil and turn to lowest setting.

1) Place Beaker in the hot water (like Step 1 in Mixing Guide). 2) Gently stir with Steel Whisk for 3-4 mins until reliquified (like Step 2 of Mixing Guide)
3) Remove beaker from heat, whisk for 15-30 seconds to recombine (like Step 3), return to jar. Perfect!