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FAQ

 
 

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The Ktchn Apothecary Company

 
 

Q: How do you pronounce "Ktchn" and why do you spell it without any vowels?
A: "Ktchn" is pronounced "Kitchen" but you can call us whatever you like. 

We removed the clutter from skincare and figured why stop there? So we kept going and removed the clutter from our company name too.

Q: How long did it take to develop the Ktchn Apothecary Revitalizing Facial Cream formula?
A: Wow, a long time. Over 2 years and 200+ formulations to make it perfect.

Q: Do you donate to charitable organizations?
A: Absolutely. Please contact us at hello@ktchnapothecary.com to tell us more about the organization. 


Revitalizing Facial Cream & Extracts

Q: Is the Ktchn Apothecary Revitalizing Facial Cream Gluten Free?
A: Yes! As with most food-grade products, there may be trace amounts of Gluten in the facilities that process our extracts. However none of our extracts contain Gluten -- and our Colloidal Oats are naturally Gluten Free.
http://www.cureceliacdisease.org/faq/do-oats-contain-gluten/

Q: Should I use the Ktchn Apothecary Revitalizing Facial Cream as an AM or PM Facial Cream?
A: We suggest both in the morning and evening. If applying makeup or sunblock, wait 3-5 minutes for the facial cream to fully absorb

Q: What is the PH of the Revitalizing Facial Cream?
A: Our Revitalizing Facial Cream PH is at the optimal 5.5 level which is known to improve skin complexion.

Q: Is there sunblock or SPF in the Ktchn Apothecary Revitalizing Facial Cream?
A: While many of the extracts in our Facial Oil offer mild SPF protection, when in direct sun, we recommend applying a light-weight, high SPF on top of the Ktchn Apothecary Revitalizing Facial Cream.

Q: Why do you only use Cold-Pressed oils?
A: There are 2 ways to extract oil from their source: Chemically or by physically Pressing. The chemical route uses ingredients like Hexane to separate the oil from it's source. The second way is to Cold-Press or squeeze the oil out of it's source (like stomping a grape to juice it). While it costs more, we prefer the non-chemical, Cold-Pressed option.

Q: Does your formula contain Organic and non-GMO extracts?
A: Yes! We use Organic and non-GMO extracts whenever possible.

Q: Are there any tree nuts in the Ktchn Apothecary Revitalizing Facial Cream?
A: Yes, we use Sweet Almond Oil in our formula.

Q: Can I add additional, personal extracts to my Ktchn Apothecary Revitalizing Facial Cream?
A: Short answer: yes however, we wouldn't recommend it.

Long answer: The formula for our Revitalizing Facial Cream uses precise measurements of targeted extracts. The addition of anything else would change the proportions and potentially affect the quality of the facial cream.

Q: Can I use my Ktchn Apothecary Revitalizing Facial Cream on my body?
A: Short answer: yes however, we wouldn't recommend it.

Ktchn Apothecary Revitalizing Facial Cream extracts are ideal for your face. While we're certain your arms and legs are beautiful and perfect, they can present various challenges like callouses, stubble, or hair which can prevent the Revitalizing Facial Cream from being fully absorbed. 

Q: Will the Facial Serum or Honeycomb Extract make me breakout?
A: It is extremely unlikely to cause acne. A large consideration in the selection of our curated Facial Serum blend was around sensitivity. We are proud to say that all of our extracts score a 0-2 out of 5 on the comedogenic scale meaning there is a low likelihood of increasing breakouts.

Q: Can I use my Revitalizing Facial Cream on my child?
A: While our natural preservative is permitted for use on children over the age of 3, our Revitalizing Facial Cream is intended for adult, cosmetic use. Please consult your child's physician for their recommendation. We are happy to provide all of the product ingredients and information you need for this discussion.

Q: Will the formula help with my Eczema or Psoriasis?
A: While Aloe Vera and Colloidal Oats (extracts found in our formulation) are known to calm the skin, our Revitalizing Facial Cream is for cosmetic use only and not meant to treat any medical condition. 

Q: What All-Natural, Plant-Based preservative is in the Facial Cream?
A: While many skincare companies use chemical based or Paraben preservatives, we proudly use Leucidal® SF Complete, a broad-spectrum antimicrobial mixture which all-natural provides protection against bacteria, yeast, and mold.


Preparation & Storage

Q: How much Ktchn Apothecary Revitalizing Facial Cream is made in each batch and how long will it last?
A: Each kit makes around 1.7 Fl Oz of fresh Revitalizing Facial Cream (on par with the amount found in a pre-made facial cream). Enough for around 30-60 days with daily/nightly use or 60-90 days with daily or nightly use.

Q: Can I store my Ktchn Apothecary Revitalizing Facial Cream at room temperature?
A: Absolutely. Our all-natural, plant-based preservative along with our Airless Jar with Freshness Pump provide 60+ days of potency & freshness without the need for refrigeration.

Q: How long can I store my Ktchn Apothecary Revitalizing Facial Cream Kit before making my Revitalizing Facial Cream?
A: For maximum freshness and extract potency, store your unopened kit in a cool, dry place for up to 2 weeks.

Q: Will the heat-safe Glass Beaker break in the hot water?
A: The Glass Beaker is laboratory grade borosilicate glass (which is similar to Pyrex®). This makes it vastly stronger and more heat-resistant than normal glass. 

Q: Are the plastic bottles & lids recyclable? 
A: Yes! Thank you for doing your part and recycling! 

Q: How do I clean the Steel Whisk & heat-safe Glass Beaker?
A: Wash by hand using a new, clean piece of paper towel and some dish soap. Rinse thoroughly with water and allow to air dry. Avoid using a dishwasher as it may rust the Steel Whisk.

Q: I just received my Replenish Kit and I can't find my Reusable Steel Whisk or heat-safe Glass Beaker from my original Kit. What should I do?
A: Please contact us at hello@ktchnapothecary.com

Q: Can I bring my Revitalizing Facial Cream in a carry-on bag (TSA 3-1-1 liquids rule)?
A: Yes! Your Revitalizing Facial Cream is 1.7 Fl Oz, which is within the 3-1-1 guidelines.


Media

Q: Is company founder, Kevin, or his dog George available for media interviews and appearances?
A: Absolutely! Both Kevin & George love to meet new friends. Please submit all requests to press@ktchnapothecary.com.
If they can make it happen, they'd love to chat with you (although Kevin will do most of the talking for George).

Q: How do I receive a copy of your Press Release?
A: Simply contact us at press@ktchnapothecary.com and we'll be happy to help!


George

Q: What breed of dog is George?
A: To be honest, that's as big a mystery as what's in department store and pharmacy skincare! We like to say he's 100% dog. George is a 6 year-old cocker spaniel, poodle, and *something else* mix that we adopted from the Humane Society.